Brainhunter

Brainhunter is currently seeking the services of a “Junior Technical Support Specialist” for a contract role with one of our Valued Clients.

Client Location : Toronto/Winnipeg
Employment Type : Contract
Hourly rate: To be discussed and negotiated between the Consultant & Recruiter
 
Role Overview
The Technical Support Specialist is responsible for supporting existing technologies.  Providing operational excellence of existing security technologies and services.  They will require a mindset focused on business value and continuous service improvement.  See below for additional information re: expectations / responsibilities:
Experience:

• Minimum of 2 years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required

Skills

• General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.
• Automation or scripting background with Powershell, Python, GitLab & Ansible
• Have attention to detail, be effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others
• Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must
• Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations

 Nice-to Have

• Not being satisfied with ‘just doing the job’, but finding ways to continually improve processes and services
• Familiarity or experience with Splunk or other logging platforms
• Some experience in Scripting / Automation (Powershell, Python, Ansible, Terraform etc)
• Some experience with JIRA, ServiceNow and Confluence documentation
• A willingness to learn both existing and go-forward technology stacks

 
General

• Demonstrate strong fundamentals and best-practices while working hands-on with a variety of technologies
•  Follow ITIL best practices re: incident management, problem management, change management
•  Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
•  Crystal clear communication skills and provide detailed documentation as required

 
Security Services

•        Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.
•  Embody world-class service and support
• Deploy solution components and participate in appropriate functional and non-functional testing
• Work with internal and external stakeholder teams to implement / validate solution integration points

 
Other

• Participate in meetings and training events with a willingness to share knowledge and learn from others
• Demonstrate commitment to respectful workplace and workplace diversity initiatives
• Foster the department’s culture with a focus on teamwork and stewardship with business units
• Support continual improvements of squad and department methods, tools and techniques

 Certifications/Education

• A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required.

 How to Apply:
Online: To apply for this and other suitable exciting opportunities with Brainhunter Systems Ltd., you can apply online through the button on the top right. AI tools may be used for initial screening of applicants.
E-mail: Please email Reema at reema.kaur@brainhunter.com with an attached copy of your CV.
Brainhunter is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. Brainhunter encourages applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We provide accommodation upon request during the recruitment process; please let the job poster know.

We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.