Application Support Specialist
Information Technology
Gatineau Quebec Staffing Direct Hire Jun 13, 2022

Application Support Specialist (#60190)

About the Job:

Mindwire Systems is seeking an Application Support Specialist for a Permanent Opportunity with one of our Valued Private Sector Clients.

Client Location: Gatineau, QC

Responsibilities but not limited to:

  • Provide support for the company’s business applications, including, but not limited to the global ERP, over the phone, in person, by email and/or by using a connection tool to remote to user’s computers;
  • Follow documented procedures to resolve incidents and requests;
  • Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
  • Ensure security processing for access to business applications;
  • Queue management role with follow-ups on application registers and alerts;
  • In the event of data integrity problems, perform debugging and validate the solutions found;
  • Adjust and execute SQL scripts;
  • Document and maintain support operation procedures for policy control of the company;
  • Provide some support after-hours and weekends.

Requirements and Qualifications:

  • College Diploma in Management Information Systems (MIS), Computer Programming / Science,
  • Experience with ERP systems (IFS, SAP, Oracle, GP/Dynamics), financial consolidation applications (Cognos Controller, Hyperion) and/or BI concepts would be considered an asset;
  • Experience providing 2nd level business application support for requests, incidents and problems in a Windows environment;
  • Experience in using software tools/utilities to manage support/service calls and problems;
  • Experience in the areas of application integration and methodologies.
  • Experience with internal control procedures and audit requirements in relation to data access, security and master data configuration.
  • Exposure to the SQL language.
  • Exposure to ITIL concepts, including a good working knowledge of formal change management process would be considered an asset.


How to Apply:

To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.
Please email Nick at with an attached copy of your CV.


We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.