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Application Support Specialist
Information Technology
Gatineau Quebec Staffing Direct Hire Jun 13, 2022

Application Support Specialist (#60190)

About the Job:

Mindwire Systems is seeking an Application Support Specialist for a Permanent Opportunity with one of our Valued Private Sector Clients.

Client Location: Gatineau, QC
 

Responsibilities but not limited to:

  • Provide support for the company’s business applications, including, but not limited to the global ERP, over the phone, in person, by email and/or by using a connection tool to remote to user’s computers;
  • Follow documented procedures to resolve incidents and requests;
  • Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
  • Ensure security processing for access to business applications;
  • Queue management role with follow-ups on application registers and alerts;
  • In the event of data integrity problems, perform debugging and validate the solutions found;
  • Adjust and execute SQL scripts;
  • Document and maintain support operation procedures for policy control of the company;
  • Provide some support after-hours and weekends.

Requirements and Qualifications:

  • College Diploma in Management Information Systems (MIS), Computer Programming / Science,
  • Experience with ERP systems (IFS, SAP, Oracle, GP/Dynamics), financial consolidation applications (Cognos Controller, Hyperion) and/or BI concepts would be considered an asset;
  • Experience providing 2nd level business application support for requests, incidents and problems in a Windows environment;
  • Experience in using software tools/utilities to manage support/service calls and problems;
  • Experience in the areas of application integration and methodologies.
  • Experience with internal control procedures and audit requirements in relation to data access, security and master data configuration.
  • Exposure to the SQL language.
  • Exposure to ITIL concepts, including a good working knowledge of formal change management process would be considered an asset.

 

How to Apply:

Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.
E-mail:
Please email Nick at nicholas.bann@mindwire.ca with an attached copy of your CV.

 

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.