Coordinator, Data Analytics & Integrations
Information Technology
Gatineau Quebec Staffing Direct Hire Oct 4, 2022

Coordinator, Data Analytics & Integrations. Job#60412

About the Job:
Mindwire is currently seeking a Data Analytics & Integrations Coordinator to work for our valued private sector client.

The position is located in Ottawa, Ontario


  • Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets
  • Act as Incident Manager with regard to all critical supported applications incidents
  • Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications
  • Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services
  • Prepare materials/documentation for stakeholder status meetings
  • Ensure (project) management of small projects and initiatives
  • Plan, organize and execute the activities relating to the deployment of IT releases
  • Negotiate deliverables/priorities with key stakeholders
  • Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit
  • Provide periodic 24/7 on-call support operation plus after-hours coverage
  • Provide support, coaching and mentoring to team members


Requirements and Qualifications:

  • Demonstrated knowledge of managing IT tickets, incident management and tracking
  • Demonstrated knowledge of using a service desk ticketing system, incident management and tracking
  • Strong knowledge of formal change management processes (ITIL)
  • Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner
  • Post-secondary degree or certification in Information Technology
  • Minimum 2 years of experience as team lead or supervisor in an IT application support environment
  • Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions Architect

How to Apply:

To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.

Please email Jennilee Cook at


We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.