Brainhunter

Coordinator, Data Analytics & Integrations
Information Technology
Gatineau Quebec Staffing Direct Hire Oct 4, 2022

Coordinator, Data Analytics & Integrations. Job#60412
 

About the Job:
Mindwire is currently seeking a Data Analytics & Integrations Coordinator to work for our valued private sector client.

The position is located in Ottawa, Ontario
 

Responsibilities:

  • Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets
  • Act as Incident Manager with regard to all critical supported applications incidents
  • Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications
  • Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services
  • Prepare materials/documentation for stakeholder status meetings
  • Ensure (project) management of small projects and initiatives
  • Plan, organize and execute the activities relating to the deployment of IT releases
  • Negotiate deliverables/priorities with key stakeholders
  • Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit
  • Provide periodic 24/7 on-call support operation plus after-hours coverage
  • Provide support, coaching and mentoring to team members

 

Requirements and Qualifications:

  • Demonstrated knowledge of managing IT tickets, incident management and tracking
  • Demonstrated knowledge of using a service desk ticketing system, incident management and tracking
  • Strong knowledge of formal change management processes (ITIL)
  • Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner
  • Post-secondary degree or certification in Information Technology
  • Minimum 2 years of experience as team lead or supervisor in an IT application support environment
  • Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions Architect


How to Apply:

Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.
 

E-mail:
Please email Jennilee Cook at Jennilee.cook@mindwire.ca

 

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.