Help Desk Specialist (Onsite Support, Level 2) Information Technology
Ottawa , Ontario Staffing Contract Feb 27, 2023
Help Desk Specialist (#60807)
About the Job: Mindwire is currently seeking a Help Desk Specialist to work for our valued Federal Government client.
The position is located in Ottawa, Ontario. Clearance Required – Secret.
Language of Work – English & French
Prepare and install user desktop computer for office use in accordance with departmental standards;
Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;
Roll out of new/updated software on workstations or remotely;
Install, maintain, and troubleshoot operating systems at the user workstation;
Install, maintain, and troubleshoot desktop connectivity;
Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.:
Install, maintain, and troubleshoot network printers
Prepare and troubleshoot Smartphones;
Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;
Monitor the IT Service Desk's telephone systems; and
Contact clients to follow-up on completed calls and to determine level of user satisfaction based on follow-up questionnaire.
Requirements and Qualifications:
(5) Years professional work experience within the last nine (9) years working as a help desk specialist providing IT user support in MS Windows 7 or later operating systems.
One (1) year professional work experience within the last five (5) years as a help desk specialist providing IT user support in a MS Windows Server LAN environment.
minimum of two (2) years professional work experience within the last eight (8) years as a Help desk specialist providing IT user support for personal computer workstations and peripherals such as printers, iOS/Android smartphones, scanners, monitors, etc.
Must be bilingual in both English & French.
Must have Secret clearance.
How to Apply: Online: To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.
E-mail: Please email or call Nick Bann at email@example.com (613) 799 - 3928.
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.