Help Desk Specialist (Onsite Support, Level 2)
Information Technology
Ottawa Ontario Staffing Contract Feb 27, 2023

Help Desk Specialist (#60807)

About the Job:
Mindwire is currently seeking a Help Desk Specialist to work for our valued Federal Government client.

The position is located in Ottawa, Ontario.
Clearance Required – Secret.
Language of Work – English & French


  • Prepare and install user desktop computer for office use in accordance with departmental standards;
  • Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
  • Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;
  • Roll out of new/updated software on workstations or remotely;
  • Install, maintain, and troubleshoot operating systems at the user workstation;
  • Install, maintain, and troubleshoot desktop connectivity;
  • Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.:
  • Install, maintain, and troubleshoot network printers
  • Prepare and troubleshoot Smartphones;
  • Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
  • Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;
  • Monitor the IT Service Desk's telephone systems; and
  • Contact clients to follow-up on completed calls and to determine level of user satisfaction based on follow-up questionnaire.
Requirements and Qualifications:
  • (5) Years professional work experience within the last nine (9) years working as a help desk specialist providing IT user support in MS Windows 7 or later operating systems.
  • One (1) year professional work experience within the last five (5) years as a help desk specialist providing IT user support in a MS Windows Server LAN environment.
  • minimum of two (2) years professional work experience within the last eight (8) years as a Help desk specialist providing IT user support for personal computer workstations and peripherals such as printers, iOS/Android smartphones, scanners, monitors, etc.
  • Must be bilingual in both English & French.
  • Must have Secret clearance.

How to Apply:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.

Please email or call Nick Bann at or (613) 799 - 3928.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.