Scope/Tasks:
- Trouble shoot for daily incidents and service requests, related to Oracle EBS with Finance, Procurement and project functional areas;
- Monitoring and trouble shooing the data interfaces in/out of Oracle EBS and external applications;
- Assessment of application bugs and patches via Oracle Support;
- Enhancement work which includes not only the functional setups but also technical designs and developments of extension of Oracle EBS;
- Manage and deploy IT solution through the release management lifecycle;
- Define and manage smaller operational initiatives from planning to implementation
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Deliverables:
- Maintenance of IT tickets in Cherwell incident management system;
- Develop and update functional and technical documents related to application processes;
- Development of programs and/or functional configurations in development and test environments;
- Development of installation documentation for multiple environments including production;
- Deployment and implementation of changes in the production environment;
- Development of user manual and operation procedure documents
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Technical Skills:
- Extensive experience with functional and technical aspects of Oracle eBusiness Suite 12.2 (or 12.1) in module configuration, customization, troubleshooting, testing and user training;
- Strong functional knowledge of and hands-on experience with various functional areas in Oracle eBusiness Suites such as Finance, Procurement, Project and Logistic applications;
- Demonstrated ability to understand all components of Oracle eBusiness Suite architecture, and to work with various technical experts to resolve any technical issues;
- Extensive experience in developing and maintaining data integrations in/out of Oracle eBusiness Suites utilizing Open Interface tables or APIs;
- In depth knowledge of and experience with all technologies required to sustain Oracle eBusiness Suites such as Oracle PL/SQL, Workflow, Oracle Forms/Reports, OA Framework, XML publisher and Shell script;
- Experience with IT service management tools and methodologies such as Cherwell and ITIL would be an asset.
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Soft Skills:
- Strong interpersonal, communication, and presentation skills
- Strong collaboration skills;
- Strong problem solving skills;
- Ability to coordinate a small or medium changes through a release management lifecycle;
- Demonstrated commitment to quality
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Team Environment:
- Work as part of a highly motivated and dedicated team responsible for Oracle E Business suite
- Collaboration with various IT teams
- Remote work and meetings via WebEx
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